Sunday, November 8
3:00 PM – 4:30 PM
High-performing organizations are built on resilient teams – teams with the ability to adapt and win. Using the Resilient Teams framework, we will explore the five C’s of Resilient Teams – Candor, Commitment, Communication, Community, and Coaching – while reinforcing the structural foundations of clarity, alignment, and engagement.
Resilient teams do not avoid pressure; they embrace it and adapt. They engage in healthy candor, make commitments to each other, hold one another accountable, and develop the trust necessary to navigate uncertainty. This way is practical, objective, and forward-looking – it’s about building a team culture purposely designed to adapt and win.
We will evaluate our team strengths, identify breakdown points, and develop concrete strategies to strengthen our business fundamentals and organizational fitness.
Presenter:
Leadership Research InstitutePartner
Dennis Volpe is a Partner with the Leadership Research Institute specializing in Executive Performance, Personal Leadership, Team Effectiveness, and Small Business Coaching. Dennis is an International Coaching Federation (ICF) Professional Certified Coach (PCC) and an Association of Corporate Executive Coaches (ACEC) Master Corporate Executive Coach (MCEC). Dennis achieved his coaching certification through the Columbia University Executive Coaching Program and is also a Gallup Certified Strengths Coach. Dennis partners with leaders and teams to get them refocused so they can direct their energy and attention on what really matters to accelerate and elevate their performance and get to their definition of success faster. Dennis is currently a Columbia University Executive Coaching Program fellow.
During the past few years, Dennis has worked extensively with Emerging and High Potential Leaders and teams with Fortune 500 companies as well as small business Founder/CEOs. His clients are in consulting, aerospace and aviation, manufacturing, high tech, financial services, real estate, services, logistics, governmental and non-profit organizations.
Dennis’ understanding of leadership comes from over twenty years of operational experience as a career Naval Officer to include Command at Sea; multiple overseas deployments; an operational planner tour in Afghanistan; a Director of Future Operations tour for U.S. Naval Forces Southern Command; and several years as an instructor and rugby coach at the United States Naval Academy.
Dennis is a graduate of the United States Naval Academy. Dennis earned his Masters of Science in Leadership Development from the Naval Postgraduate School and his Masters of Art in National Security and Strategic Studies from the Naval War College. Dennis is also a graduate of the University of Notre Dame Mendoza School of Business Executive Leadership Course.
Dennis is the founder of the Severn River Leadership Group which is committed to veteran-owned or veteran-led small business success and has invested over $1M in small business ventures and investment funds. Dennis is a Limited Partner in the Veteran Fund which is focused on “Advancing America through Venture Capitalism” and the Academy Fund where “Capital Meets Character.”
Dennis is an outdoor enthusiast, a small business and entrepreneurial investor, a passionate Rugby and Lacrosse fan, a mindfulness practitioner, a Traeger grill guy, a veteran mentor, and a recreational triathlete. Dennis and his wife, Amanda, live in Milton, Georgia with their dog, Koa.
4:45 PM – 6:30 PM
Monday, November 9
7:00 AM – 4:30 PM
7:00 AM – 8:45 AM
7:30 AM – 8:15 AM
Hospitals depend on steam systems for critical operations—from sterilization and humidification to laundry, domestic hot water, kitchen services, and precise environmental control. Yet many healthcare facilities still manage these systems reactively, addressing steam trap failures and inefficiencies only after they cause equipment downtime, energy waste, or compliance concerns. In an environment where adaptability, resilience, and operational efficiency are more important than ever, steam systems cannot remain an overlooked infrastructure component.
This session, aligned with the conference theme Built to Adapt, explores how hospitals can transition from a break-fix approach to a proactive, data‑driven steam system management strategy. Attendees will learn how a structured Trap Management Program—agnostic of any brand or platform—can transform the way healthcare engineering teams monitor and maintain their steam distribution network.
Drawing from real-world case studies and field experience, the session will demonstrate how hospitals have implemented systematic survey processes, lifecycle prioritization, and digital system monitoring to:
- Reduce energy losses and operational costs
- Minimize unplanned maintenance and extend equipment lifespan
- Improve system reliability and steam quality
- Enhance environmental sustainability goals
- Strengthen compliance and documentation for accreditation bodies
The presentation will also break down key program components, including survey methodology, asset tagging, workflow standardization, data analytics, reporting formats, and integration with existing maintenance programs. Attendees will walk away with practical tools and frameworks they can begin applying immediately—regardless of their facility size, manufacturer preferences, or current program maturity.
Presenter:
Spirax SarcoUS Strategic Program Manager – TMP-CSSM (Trap Management Program for Complete Steam System Management)
Andrew Fadel is a Strategic Program Manager with Spirax Sarco, leading national initiatives that improve steam system reliability, energy efficiency, and long‑term asset performance in critical industries, including healthcare. With more than 12 years of experience in industrial steam systems, valve automation, and service program development, Andrew has built and scaled enterprise optimization programs focused on safety, digital monitoring, and proactive maintenance. He previously held technical and regional leadership roles with Rotork and MRC Global, supporting complex process and industrial facilities across the Midwest.
8:45 AM – 10:00 AM
Presenter:
Chris Michael is a keynote speaker, behavioral strategist, and corporate mentalist whose work focuses on communication, influence, decision-making, and human behavior. Through his Decode Behavior framework, he helps audiences better understand how people think, communicate, build trust, and make decisions, providing practical tools immediately applicable to leadership, teamwork, sales, and everyday interactions.
Drawing from years of study in behavioral psychology, nonverbal communication, influence, and persuasion, Chris has trained teams for government agencies, Fortune 500 companies, and NASDAQ and has worked with organizations including Google, Tesla, NASA, SpaceX, Capital One, and the FBI. Blending the insight of a behavioral strategist with the engagement of a world-class performer, he creates presentations that are both highly interactive and immediately actionable.
10:15 AM – 11:00 AM
In the suburbs of Chicago, a critical offsite rehabilitation facility adverted the potential loss of revenues of $30K-$50K /day for a shutdown due to unplanned HVAC/R/ outages. Just like any typical offsite location, this site has no BAS and no dedicated onsite facility maintenance staff, other than the receptionist who tries to coordinate HVAC/Plumbing/Electrical issues with the central facility team, 3rd party contractors as issues arise. The facility team is located at the central medical center at least an hour drive away from the offsite location.
Oftentimes, offsite locations are out of sight for the mind until a major event occurs causing downtime of the offsite, impacting patient safety, care, and revenue. This event is either the result of a catastrophic failure or an ongoing issue that exacerbates suddenly. Such events are followed by frantic visits by the facilities teams and service partners to resolve the emergencies to get the facility back up and running quickly. Special asset types such as the chillers, VRV systems, generators or even utility voltage variations can wreak havoc – affecting service uptime, breaking the budget and potential revenue loss. It is a constant struggle to manage the offsites and the central facilities team always wished they had a crystal ball to let them know about potential issues ahead of time.
During this session we will cover strategies to maintain up time of critical assets at offsite locations w/o BAS, to plan the downtime, reduce instances of revenue loss and improve operational efficiency so you gain a longer runway with limited dollars, year-over-year.
Presenter:
Shirley Ryan Ability LabExecutive Director, Facilities Engineering & Support Services
Lamar Davis is the Executive Director of Facilities Engineering and Support Services at Shirley Ryan AbilityLab in Chicago, recognized as a “sustainability guru” for leading the hospital to become the first in Illinois to earn the Joint Commission’s Sustainability Healthcare Certification. He drives eco-friendly initiatives including energy reduction, waste management, and sustainable material sourcing.
Presenter:
MechasenseCEO
Sandeep co-founded Mechasense after personal experiences and struggles managing lab facilities for UL. He completed M.S. in Mechanical Engineering at the University of Texas at Arlington and possesses 15 years of experience designing HVAC and water heating equipment at OEM’s like Daikin and Rheem. Sandeep Apsangi is currently an associate member of ASHE, HESNI, TAHFM, WSSHE, CASHE and NCHEA organizations.
Emergency departments and correctional facilities are increasingly serving as default entry points for behavioral health crises—settings not designed for stabilization or healing. Based on planning lessons learned from Michigan’s Kent County Behavioral Health Crisis Center, developed through a public-private partnership between Network 180 and Trinity Health Saint Mary’s, this session explores how crisis stabilization models can improve access, reduce emergency department burden, and support better outcomes through thoughtful facility planning, safety-centered design, and operational alignment. Attendees will leave with practical lessons in site selection, ligature-resistant design, staffing visibility, code considerations, and flexible therapeutic environments.
Presenter:
Progressive CompaniesPractice Leader – Health & Wellness
Jonathan Clark is a healthcare architect with Progressive Companies specializing in planning and design for complex care environments. His work focuses on translating operational goals, regulatory requirements, and patient-centered design into resilient, high-performing healthcare facilities. Jonathan has led multidisciplinary planning efforts across behavioral health, ambulatory, acute care, and specialty healthcare projects, helping organizations align facility design with evolving care delivery models, safety priorities, and long-term operational efficiency.
11:00 AM – 11:30 AM
11:00 AM – 3:00 PM
11:30 AM – 12:30 PM
IU Health is redefining how healthcare can adapt, perform, and endure through the development of its new 44-acre academic health campus in downtown Indianapolis. Anchored by a 2.6-million-square-foot, 864-bed hospital, this transformative project demonstrates how large-scale healthcare environments can be built to adapt, supporting evolving clinical models, operational demands, and long-term environmental resilience.
This session explores how IU Health and its engineering and design partners translated organizational mission, community priorities, and sustainability goals into a flexible, future-ready campus framework. Attendees will gain insight into integrated planning strategies that support patient and family-centered care, adaptable clinical platforms, resilient infrastructure, and technology-enabled workflows capable of responding to rapid change.
The presentation will also examine how key sustainability drivers, LEED v4 Silver, SITES v2, Energy Star 75, and ASHRAE 189.3, influenced engineering and design decisions across the hospital, Central Utility Plant, and South Support Building. Through the lens of an owner/designer partnership, speakers will share lessons learned navigating scale, coordinating multidisciplinary teams, and aligning design solutions with long-range operational and infrastructure realities.
Participants will leave with actionable strategies for applying integrated planning, sustainability frameworks, and mission-driven decision making to complex healthcare projects at both campus and building scales.
Presenter:
GuidonSustainability Practice Leader
Heather Zeto has been working on LEED® projects since 2002, earning her LEED AP in 2007. Her experience as a sustainability consultant makes her an expert in Master Construction Specification writing and review. She has developed hundreds of specification sections specifically developed to support LEED® certification. Heather has been the LEED Consultant for dozens of projects across the US, including the Indiana University Health Downtown Campus, the Indianapolis International Airport, Eskenazi Health Main Campus, the Greater Columbus Convention Center, and 6 buildings for Purdue University.
Presenter:
IU HealthDirector of Engineering
Kevin Hutton joined Indiana University Health in February 2022 as Director of Engineering of Design and Construction. Prior to coming to IU Health, Kevin spent more than 20 years as a design engineer primarily focused on healthcare system design as a consultant with a national engineering and design firm.
Kevin’s primary focus at IU Health is to ensure that healthcare facility systems are designed to operate reliably while minimizing energy consumption. His role includes development of Engineering and Sustainability standards, providing guidance and quality control of building designs, and ensuring that systems operate as designed. His work is influencing Design & Construction’s portfolio of close to $5 billion in capital projects – acute care facilities, ambulatory care facilities and free standing medical office buildings.
Kevin currently serves as a voting member of ASHRAE 189.3 Committee for Design, Construction, and Operation of Sustainable High-Performance Health Care Facilities.
Presenter:
Context DesignSenior Landscape Architect
Cameron Hull is a Landscape Architect focused on traditional master planning and site design for clients in a wide range of government, education, and public sectors. He works to advise and educate clients on the benefits of biophilic design and the use of site-specific natural solutions for complex design challenges. Beyond his professional practice, he has worked to educate design students and affiliated professionals on the benefits of the collaborative design in elevating sustainable design. He currently sits on the Executive Committee for the Indiana Chapter of American Society of Landscape Architects and the INASLA Climate Action Committee working to improve sustainability and climate resilience in Indiana and the broader great lakes region.
We will present an NFPA 99 RFA class with both a live and interactive online component. The 2021 edition of the NFPA 99 formally designates the RFA as the individual accountable for operation and management of the piped medical gas and vacuum system. This key role includes oversight of risk management, emergency planning, documentation, and the brand new permit-to-work process that protects patients during repairs, shutdowns, and construction. If your facility relies on piped medical gases, having an RFA with verified competence will soon no longer be best practice but a requirement. Lantern Medical’s unique approach to training highlights real world, practical knowledge of the systems and processes that matter most in day to day operations. This session will provide real value, as well as meeting the requirements of the NFPA 99.
Presenter:
Lantern MedicalCo-Founder
Wes has been working in medical gas since 2006. He is an ASHE Certified Healthcare Constructor (CHC) and ASSE 6050 Instructor. As our primary instructor, Wes brings both hands-on field experience and high level strategy into every lesson.
Presenter:
Lantern MedicalCo-Founder
Adam has founded three businesses and has worked in technology and manufacturing since 2005. He was inspired by his father, Jim Quirk, founder of GasMedix, to build something new for hospitals. Adam’s focus is making complex training accessible, enjoyable, and measurable.
12:30 PM – 1:45 PM
1:45 – 2:30 PM
Designing multi-department healthcare clinics presents unique challenges due to the varied and often conflicting requirements of different specialties. These challenges include accommodating distinct functional needs, promoting seamless workflows, maintaining patient privacy, and minimizing inter-departmental disruptions. Failure to address these complexities can compromise operational efficiency, staff well-being, and patient satisfaction, ultimately reducing the quality of care.
In light of the critical need for optimally functioning clinics, the design team conducted a post-occupancy evaluation of a multi-department clinic to assess how well its design aligns with operational effectiveness. Using on-site evaluations and staff surveys, we focused on user satisfaction and operational efficiency, which are critical to effective healthcare facility management. Additionally, we validated pre-construction predictions made using Discrete Event Simulation (DES), testing their reliability and emphasizing their importance in anticipatory design strategies.
Our findings suggest that data-driven design approaches can streamline patient care, reduce staff movement and fatigue, and improve job satisfaction. Environments aligned with healthcare workflows not only mitigate burnout but also support high-quality, patient-centered care. We advocate for resilient and adaptive healthcare environments that incorporate evidence-based spatial planning to address ongoing demands and challenges, benefiting all stakeholders in the healthcare process.
Presenter:
Columbus Regional HospitalSystem Director Facilities Planning, Construction and Materials Management
David Lenart has worked in healthcare facilities management for 20+ years. He has a degree in mechanical engineering from Purdue University, an MBA from Indiana University Northwest and is a registered professional engineer in the state of Indiana. He has received several recognitions: 2010 Facilities Manager of the Year from Today’s Facilities Manager magazine, 2010 Supply Chain Excellence from the Volunteer Hospital Association, 2007 ASHES Housekeeping Department of the Year runner-up and 2008 Institute for Healthcare Improvement Quality Impact. He has contributed to cutting-edge vendor participation efforts, like Nurse Call and Building Automation Systems, which received international recognition. David has covered topics like patient satisfaction, employee engagement, patient/staff workflows, benchmarking supply costs, facilities excellence and disaster response and recovery.
Presenter:
BSADirector of Operational Planning
Teri is a Registered Nurse with over 26 years of clinical service. Previously serving as the trauma program director at Eskenazi Health in Indianapolis, IN, Teri was accountable for managing the Level I Trauma Center and Smith Level I Shock Trauma Center. She has had the opportunity to work with BSA while in her role with Eskenazi and understands first-hand how to build connections between the clinicians, facilities engineers, designers, and patients.
Presenter:
BSASenior Architect
Jake is a senior architect who is passionate about making a difference through his work. He brings a knowledge of the built environment and spatial connectivity, along with technical expertise, to his projects. As a result of his commitment to his clients, he becomes personally invested in the success of every project. He brings a level of leadership that instills confidence in his clients and team. He holds a Bachelor of Architecture, Environmental Design from Ball State University.
Presenter:
BSADirector of Research
Dr. Zahra Zamani is dedicated to using design research to improve the overall healthcare experience, including operational efficiency, staff satisfaction, and patient well-being. She uniquely translates complex data into actionable strategies to enhance user environments through simulation modeling, workflow analysis, and post-occupancy evaluation. Zahra works closely with healthcare organizations to address real-world challenges and guide evidence-based decisions that result in measurable improvements in care delivery, workplace satisfaction, and patient outcomes. As a frequent speaker at national and international conferences, she shares practical solutions to create healing environments where patients and caregivers thrive.
Health care infrastructure is aging rapidly, with the average age of plant now exceeding 13 years after decades of underinvestment. While hospitals face rising operational, regulatory and environmental pressures, new opportunities are emerging to redefine the ROI of infrastructure investment. ASHE and ASHRAE’s Guideline 43 enables facility leaders to link ventilation management, asset performance and operational flexibility directly to financial outcomes and patient care. By aligning innovation with capital strategy, organizations can elevate infrastructure from a cost center to a business value driver.
Presenter:
Columbus Regional HospitalSystem Director Facilities Planning, Construction and Materials Management
David Lenart has worked in healthcare facilities management for 20+ years. He has a degree in mechanical engineering from Purdue University, an MBA from Indiana University Northwest and is a registered professional engineer in the state of Indiana. He has received several recognitions: 2010 Facilities Manager of the Year from Today’s Facilities Manager magazine, 2010 Supply Chain Excellence from the Volunteer Hospital Association, 2007 ASHES Housekeeping Department of the Year runner-up and 2008 Institute for Healthcare Improvement Quality Impact. He has contributed to cutting-edge vendor participation efforts, like Nurse Call and Building Automation Systems, which received international recognition. David has covered topics like patient satisfaction, employee engagement, patient/staff workflows, benchmarking supply costs, facilities excellence and disaster response and recovery.
Presenter:
BSADirector of Operational Planning
Teri is a Registered Nurse with over 26 years of clinical service. Previously serving as the trauma program director at Eskenazi Health in Indianapolis, IN, Teri was accountable for managing the Level I Trauma Center and Smith Level I Shock Trauma Center. She has had the opportunity to work with BSA while in her role with Eskenazi and understands first-hand how to build connections between the clinicians, facilities engineers, designers, and patients.
Presenter:
BSASenior Architect
Jake is a senior architect who is passionate about making a difference through his work. He brings a knowledge of the built environment and spatial connectivity, along with technical expertise, to his projects. As a result of his commitment to his clients, he becomes personally invested in the success of every project. He brings a level of leadership that instills confidence in his clients and team. He holds a Bachelor of Architecture, Environmental Design from Ball State University.
Presenter:
BSADirector of Research
Dr. Zahra Zamani is dedicated to using design research to improve the overall healthcare experience, including operational efficiency, staff satisfaction, and patient well-being. She uniquely translates complex data into actionable strategies to enhance user environments through simulation modeling, workflow analysis, and post-occupancy evaluation. Zahra works closely with healthcare organizations to address real-world challenges and guide evidence-based decisions that result in measurable improvements in care delivery, workplace satisfaction, and patient outcomes. As a frequent speaker at national and international conferences, she shares practical solutions to create healing environments where patients and caregivers thrive.
3:00 – 3:45 PM
Healthcare organizations rarely struggle because they ignore their facilities — they struggle because they don’t fully understand what they own until a failure forces the conversation. Aging infrastructure, limited capital, increasing regulatory pressure, and operational risk require more than reactive maintenance and emergency funding requests.
This session clarifies the difference between Property Condition Assessments (PCAs) and Facility Condition Assessments (FCAs), and explains how the Facility Condition Index (FCI) translates building condition into measurable financial exposure. Participants will learn how to frame assessments in executive terms, use results to strengthen capital planning discussions, and move from static reports to ongoing, data-driven strategy.
Attendees will leave with practical tools to reduce surprises, improve funding conversations, and align facility condition with long-term organizational performance.
Presenter:
Facility Diagnostics, LLCPartner
Shay Rankhorn is a strategic leader with over 25 years of experience in facilities, design, and construction management. As a partner at Facility Diagnostics, Shay oversees daily operations, strategic planning, and a portfolio of more than 100 projects, including commissioning services, facility assessments, mock surveys, and master planning. His career includes collaboration with leading organizations like HCA, Ballad Health, Lifepoint, Triad, CHS, and Norton Healthcare. Previously, Shay served as the 2022 ASHE President and the V.P. of Facilities and Construction Management at Quorum Health, managing capital planning, project delivery, and daily operations for 22 hospitals.
Arc flash incidents in healthcare facilities pose severe risks to personnel, equipment, and — critically — patient care continuity. Traditional protection methods like circuit breakers and PPE leave a dangerous window of exposure. This session introduces arc quenching technology, which extinguishes arcing faults in under 4 milliseconds, before dangerous heat, pressure, and gas can develop. Attendees will learn how this technology works, how it compares to conventional approaches, and how healthcare facility teams can implement it in both new builds and aging infrastructure retrofits — improving safety, extending equipment life, and protecting the mission-critical power systems that healthcare depends on.
Presenter:
CM Buck & AssociatesElectrical Engineer
Rich Bender is an electrical engineering project leader with 25 years of experience in power systems, infrastructure, and complex construction projects. He has progressed from hands-on field roles to executive leadership, bringing a practical, end-to-end perspective on project delivery—from development and design through construction and commissioning. He has led large projects across industrial, energy, healthcare, and real estate sectors, and brings a strong technical foundation that includes designing custom switchgear and power distribution systems. Rich specializes in aligning technical solutions with business goals and driving project success through strategic planning, strong relationships, and disciplined execution.
4:00 PM
6:00 – 10:00 PM
Tuesday, November 10
7:30 AM – 4:30 PM
9:00 AM
8:00 – 8:45 AM
The future of patient care demands environments equipped with smart technologies to enhance communication, patient wellbeing, and operational efficiency. This session will explore the concept of the “”smart hospital,”” moving beyond aesthetics to fully-integrated, technology-driven spaces that elevate patient care and outcomes. From AI-powered solutions and voice-controlled features to digital whiteboards that update records in real-time, we’ll examine key innovations and their practical applications in modern healthcare settings.
For example, imagine facial recognition systems greeting patients upon arrival, determining their purpose—whether for a walk-in, surgery, or follow-up—and providing precise directions via wayfinding. Beyond the patient’s arrival, cameras monitor surgeries in real-time, recording the first incision with pinpoint accuracy to optimize scheduling, notify cleaning crews, and maintain operational flow. Additionally, technologies like integrated LED therapy and video-enabled care systems personalize healing environments.
Further innovations include AI’s ability to analyze patient data—tracking metrics like weight or bloodwork—and integrating these within provider platforms, enhancing post-op monitoring. Through real-world case studies, attendees will gain actionable insights into integrating these new technologies, including strategies, successes, and challenges. By attending, you’ll learn how to transform patient care spaces into intelligent environments that improve patient experiences and address critical operational and security challenges.
Presenter:
CMTAPartner, Technology Solutions
Tom Sorrell, RCDD, LEED AP, NICET, leads CMTA’s Technology Solutions division with more than 35 years of experience. He specializes in Technology Solutions/Security design for projects nationwide and regularly presents as a subject matter expert on design. Tom has vast experience in technology and security design for both the public and private sectors. His expertise includes the design of Audio/Visual, Information Technology, emergency management, and access control systems, with a focus on integrating all systems to create innovative and safe places to live, work, heal, and educate.
8:00 – 8:45 AM
Pressurization failures in healthcare environments are often invisible until they create serious operational, safety, or infection control risks. From uncontrolled odors and uncomfortable wind tunnels to compromised patient safety and elopement events, poorly performing pressure relationships can have far-reaching consequences across an entire facility.
This session examines real-world pressurization failures encountered in healthcare settings and the lessons they reveal about design intent, control strategies, and long-term operations. Using firsthand experiences from complex healthcare environments, the presenter will explore how pressurization issues develop, why they are frequently misdiagnosed, and how well-intended operational overrides can unintentionally make conditions worse.
Attendees will gain a practical understanding of common pressure control approaches used in hospitals, including space-level control, airflow and fan tracking strategies, and building pressure relationships. The discussion will highlight how calibration drift, system overrides, incomplete design review, and lack of commissioning can disrupt these strategies over time.
The session will also emphasize the importance of a structured, methodical approach to diagnosing pressurization problems, focusing on trend analysis, control verification, and retro-commissioning rather than symptom-based fixes. Audience participation will be encouraged through brief discussion prompts, allowing attendees to share similar challenges and compare operational perspectives.
Whether managing existing facilities or planning future projects, participants will leave with a clearer framework for identifying pressurization risks early, restoring intended performance, and supporting safer, more resilient healthcare environments.
Presenter:
MazzettiCommissioning Authority
Monica is a seasoned commissioning authority with nearly a decade of experience in MEP systems and commissioning. A former U.S. Marine, Monica brings a strong work ethic and leadership skills to every project. Specializing in new construction, retro-commissioning, and investigative projects, Monica excels at diagnosing and resolving complex MEP issues. Known for managing projects independently and collaborating with cross-functional teams, Monica consistently delivers high-quality results for major healthcare clients, including Cleveland Clinic, University Hospitals, UPMC, Mercy Health, Summa, and Kettering Health.
9:00 – 10:15 AM
Discover how benchmarking can elevate healthcare facilities operations from routine to strategic. This session highlights insights from industry benchmarking research, based on data from hundreds of leading U.S. hospitals, to help HFM teams assess performance, identify gaps, and drive improvement. Attendees will learn how to use benchmarking to add context to key metrics, set realistic goals, and make informed decisions that enhance efficiency, compliance, and safety. Featuring real-world examples from University of Chicago Medicine, Erik Sorensen will share how UCM actively leverages benchmarking to optimize operations and guide strategic planning. Whether you’re just beginning to track performance or refining your analytics strategy, this session offers practical tools and inspiration to help your team work smarter.
Presenter:
University of Chicago MedicineCMMS Manager, Facilities Operations
With over 13 years of specialized experience in healthcare CMMS systems, Erik Sorensen is a dedicated CMMS Manager currently driving technical excellence at the University of Chicago Medicine. His background, which includes a tenure as a network engineer at Schneider Electric, blends deep technical infrastructure expertise with a relentless focus on customer satisfaction. He prides himself on being a proactive problem-solver—actively hunting for software improvements and streamlining workflows to ensure peak operational efficiency.
Driven by three core objectives, he aims to save money through strategic optimization, improve processes for seamless functionality, and solve complex problems before they impact the mission of patient care.
Presenter:
FSIDirector of Product Experience
Joe Stockman has more than 30 years of Healthcare CMMS experience, focusing on improving the user experience and the design of CMMS products. He has a wealth of experience in product management, customer success, and software development as well as working in various CMMS software packages to maximize efficiency and provide insights.
10:30 – 11:30 AM
As healthcare systems evolve, engineering solutions must balance energy performance, resiliency, and adaptability, without compromising patient care. This session presents a joint client–engineer perspective on the transformation of the IU Health Saxony Campus in Fishers, Indiana, where a legacy facility with historically low energy performance is being reimagined to support future growth and operational flexibility.
Originally opened in 2012, the campus included a hospital, medical office building/ambulatory surgery center, and a central energy plant (CEP) serving only the hospital, with an Energy Star score of approximately 17-25. A major expansion of more than 200,000 SF, combined with the introduction of new clinical services, created an opportunity to fundamentally rethink energy strategy across both existing and new infrastructure. Through a coordinated approach, the project is projected to elevate the campus Energy Star score to 75.
Key interventions include strategic upgrades to the CEP, such as adding a heat-recovery chiller to meet year-round cooling demand and a right-sized centrifugal chiller to optimize performance during swing seasons. These enhancements enable more efficient equipment staging and reduce reliance on high-load systems. Concurrently, heating strategies were reconfigured to improve system responsiveness and efficiency.
Presented jointly by the owner and engineer, this session highlights how integrated planning, system-level thinking, and strong collaboration can deliver measurable performance gains while building a healthcare environment that is truly built to adapt.
Presenter:
IU HealthDirector of Engineering
Kevin Hutton joined Indiana University Health in February 2022 as Director of Engineering of Design and Construction. Prior to coming to IU Health, Kevin spent more than 20 years as a design engineer primarily focused on healthcare system design as a consultant with a national engineering and design firm.
Kevin’s primary focus at IU Health is to ensure that healthcare facility systems are designed to operate reliably while minimizing energy consumption. His role includes development of Engineering and Sustainability standards, providing guidance and quality control of building designs, and ensuring that systems operate as designed. His work is influencing Design & Construction’s portfolio of close to $5 billion in capital projects – acute care facilities, ambulatory care facilities and free standing medical office buildings.
Kevin currently serves as a voting member of ASHRAE 189.3 Committee for Design, Construction, and Operation of Sustainable High-Performance Health Care Facilities.
Presenter:
BSAPrincipal
Kevin Hutton joined Indiana University Health in February 2022 as Director of Engineering of Design and Construction. Prior to coming to IU Health, Kevin spent more than 20 years as a design engineer primarily focused on healthcare system design as a consultant with a national engineering and design firm.
Over his 20 years at BSA, William has led the design, coordination, and evaluation of electrical power systems across a wide range of complex building types. He brings deep experience integrating electrical infrastructure into highly technical research and healthcare environments, making him a key contributor to multidisciplinary project teams. His detail-oriented, process-driven approach supports project delivery within defined scope, schedule, and performance objectives while ensuring technical rigor and constructability. William holds a B.S. in Electrical Engineering from Purdue University and an A.A.S. in Architectural Engineering from ITT Technical Institute. He is a licensed Professional Engineer and a LEED Green Associate.
Presenter:
BSACommissioning Engineer
Kevin Hutton joined Indiana University Health in February 2022 as Director of Engineering of Design and Construction. Prior to coming to IU Health, Kevin spent more than 20 years as a design engineer primarily focused on healthcare system design as a consultant with a national engineering and design firm.
Nick’s main focus over the last 3 years has been healthcare design, primarily with IU Health. Nick leverages his design experience to also support commissioning projects including site visits, mechanical functional testing and loss of power testing. Nick recently earned his professional engineering license and looks forward deepening his knowledge of mechanical engineering.
Most facilities teams treat compliance checks the same way they treat repairs: as work orders. Monthly egress light tests, routine device inspections, recurring safety verifications: all logged, assigned, dispatched, and closed manually. At scale, this generates hundreds of work orders per month that have nothing to do with anything being broken. The CMMS fills with noise, critical repairs compete for the same queue, and technicians spend their days on tasks that technology could handle.
Bowen Health recognized this pattern and pursued a different approach. Rather than reorganizing their compliance management, they removed it from the manual workflow entirely.
By deploying automated compliance testing and reporting, routine tests shifted from human-dispatched tasks to automated processes. Smart devices run their own tests on schedule, results are logged automatically, and no work order is created unless something fails, at which point a targeted repair order is generated for that specific issue only.
The effect was immediate. In the first year, Bowen Health recovered 1,526 technician hours, equivalent to more than 38 full work weeks. Those hours were redeployed to proactive rounding in clinical areas, getting ahead of issues before they generated complaints from staff who had grown accustomed to hearing from Facilities too late.
Attendees leave with a framework for separating compliance work from repair work, a model for automating the former, and a roadmap for redirecting the recovered hours, applicable to small departments and large health systems alike.
Presenter:
Bowen HealthVice President of Facilities
Eddie Gomez is a healthcare facilities leader with over 18 years of experience dedicated to creating environments that elevate patient care. As VP of Facilities at Bowen Health, he combines innovation with a people-first approach, overseeing strategic design and operations while fostering a culture of growth and mentorship. He has championed technology-driven solutions that transform care delivery and is committed to developing the next generation of facilities leaders.
Presenter:
HexmodalAccount Executive
Jacob Donaldson partners with healthcare systems to modernize compliance through automated monitoring and testing solutions. With a background in enterprise sales, he brings a practical, results-driven approach to solving operational challenges, helping facilities teams reduce risk, improve efficiency, and stay audit-ready.
10:30 – 11:30 AM
This session provides a practical, back-to-basics overview of water damage and mold in healthcare environments, focusing on how to confidently assess and manage smaller incidents before they escalate. Attendees will learn how to select and use essential inspection tools, accurately determine the class and category of water, and recognize early signs of mold growth. The session will also outline straightforward, appropriate remediation steps for minor events, helping facility and engineering staff respond quickly, safely, and in alignment with industry best practices. Designed for real-world application, this presentation empowers participants to handle everyday moisture issues effectively while understanding when conditions warrant escalation to specialized remediation professionals.
Presenter:
AmerestoreOwner & CEO
Mike Adams is the founder and owner of MSA Cleaning Services, Inc., operating as AMERESTORE (America’s Restoration Team). Since establishing the company in 1989 and transitioning to AMERESTORE in 2004, he has built a reputation for delivering high-quality restoration services, including mold inspection and remediation, fire and smoke damage restoration, water damage restoration, trauma and sewage cleanup, and indoor air quality assessments. With more than 35 years of experience, Mike has remained committed to advancing both service quality and industry standards.
He holds a Bachelor of Science in Business Administration from Indiana State University and has extensive experience as an instructor, having taught IICRC courses throughout the United States, Canada, and Australia. His courses have covered mold remediation and health and safety in water restoration, reaching professionals across multiple disciplines. Mike has been an OSHA 10-hour instructor since 2003 and has developed a wide range of training programs, including mold remediation, thermal imaging for restoration, sewage cleanup, soda blasting, and hands-on containment construction.
Mike holds multiple IICRC master-level certifications, including Master Water Restorer, Master Fire and Smoke Restorer, Master Textile Cleaner, and Applied Microbial Remediation Technician. He is an active member of ASHE, KSHE, and ISHE, is a Kentucky Certified Healthcare Contractor, and in 2023 completed ASHE’s ICRA 2.0 “Train the Trainer” program. To further support industry education, he founded the America’s Restoration Technical Institute (ARTI) in Greenfield, Indiana—a one-of-a-kind, hands-on training facility designed to replicate healthcare environments and reinforce ICRA principles through real-world application.
11:30 AM – 3:00 PM
12:00 – 12:30 PM
12:30 – 1:30 PM
1:30 – 2:00 PM
2:00 – 2:30 PM
12:00 – 12:30 PM
2:30 – 3:00 PM
Overview of the water management standards under the new PE chapter and provide guidelines to assist in compliance with a water management program for healthcare.
Presenter:
PROEDGE FM LLCVice President, Compliance Services
A nationally recognized expert in life safety and emergency preparedness, Jim Kendig serves as Vice President of Compliance Services at PROEDGE FM. He brings more than three decades of regulatory experience in healthcare life safety, emergency management, and security operations to this role. His thought leadership continues to shape industry understanding of evolving life safety and emergency preparedness standards.
Jim previously served as the original Field Director for Life Safety Code Surveyors at The Joint Commission, where he oversaw a team of more than 80 surveyors for over ten years. He joined The Joint Commission as a Life Safety Code Surveyor, bringing firsthand insight into compliance and accreditation processes across a wide range of healthcare settings. During his tenure, Jim played a vital role in reviewing and contributing to regulatory guidance, including editorial oversight for Environment of Care News and Emergency Management newsletters through Joint Commission Resources.
Prior to joining The Joint Commission, Jim served as Vice President and Safety Officer for a four-hospital system on Florida’s Space Coast. In this role, he led numerous safety and emergency initiatives, including the management of a real-world active shooter event at Palm Bay Hospital. His leadership in crisis demonstrated his ability to translate planning into effective, high-stakes responses.
Jim also served five non-consecutive terms as President of the Florida Hospital Association’s Security, Safety, and Emergency Management Professional Membership Group, where he was instrumental in standardizing emergency codes across the state and advancing forensic training integration into Florida’s police and corrections academies.
He is co-author of the industry publication, Guide to Physical Security Planning & Response for Hospitals, Medical, and Long-Term Care Facilities. Jim holds a Master’s degree from West Chester University in West Chester, Pennsylvania, and began his professional journey in public service as a police officer in Pennsylvania, where he developed his foundation in crisis management and safety operations
2:30 – 3:00 PM
3:00 PM
3:00 – 5:00 PM
